Terms and Conditions of Sale

General Terms and Conditions of Sale of LicensePlanet

Last updated: September 24, 2025

INTRODUCTION

These General Terms and Conditions of Sale (hereinafter “T&Cs”) govern the use of the “LicensePlanet” e-commerce platform (hereinafter “Site”) and the purchase of products available on it.

The “LicensePlanet” Site serves as an online platform for the presentation and sale of products.

The products and services available on the Site are sold by:

Seller: Kelex Digital OÜ Address: Narva Mnt, 5 City: Tallinn – 10117 Country: Estonia VAT No.: EE102819762 Email: support@licenseplanet.com

The user who browses the Site and completes a purchase (hereinafter “Client”) fully accepts these T&Cs. The Client is invited to carefully read this document before making any purchase.

Art. 1 – Definitions

Site: The e-commerce platform accessible at the URL www.licenseplanet.com, named “LicensePlanet”.
Site Operator: The entity that technically manages the LicensePlanet platform.
Seller: Kelex Digital OÜ, as identified above, the sole entity offering products for sale on the Site and the contractual party in the Client’s purchase.
Client: Any natural or legal person who purchases one or more Products through the Site. If a natural person, acting for purposes unrelated to their business, commercial, craft, or professional activity, they are considered a “Consumer Client”.
Products: The digital goods and services (e.g., software licenses, courses, digital content, etc.) offered for sale on the Site by the Seller.
Contract: The distance agreement concluded between the Seller and the Client through the Site, governed by these T&Cs.

Art. 2 – Subject of the Contract The subject of the Contract is the sale of Products by the Seller to the Client through the LicensePlanet platform. The Site Operator (LicensePlanet) is not a party to the sales contract, which is exclusively between the Client and the Seller (Kelex Digital OÜ).

Art. 3 – Purchase Procedure and Contract Conclusion

The Client can select the Products of interest and add them to the virtual shopping cart.
To finalize the purchase, the Client must follow the guided procedure (checkout), entering the required data for billing and choosing the payment method.
Before confirming the order, the Client will have the opportunity to view a summary, check the entered data, and accept these T&Cs.
The Contract is considered concluded when the Client receives an order confirmation email from the Site. This email will contain a summary of the purchase conditions, information about the Product, the price, and the delivery methods.
If a Product is unavailable, the Seller will promptly inform the Client and refund any amount already paid.

Art. 4 – Prices and Payments

All sales prices of the Products displayed on the Site are expressed in Euros (€) and are inclusive of VAT (Value Added Tax), where applicable.
The Seller reserves the right to change prices at any time; however, the price charged to the Client will be the one indicated on the Site at the time the order is placed.
Accepted payment methods are those indicated during the checkout process (e.g., Credit Card, Bank Transfer, etc.). Transactions are handled through secure systems, and the Seller does not store the Client’s payment data.

Art. 5 – Delivery of Digital Products

Unless otherwise indicated, purchased digital Products will be delivered by electronic means, such as sending a download link or an activation code to the email address provided by the Client during the purchase.
Delivery will normally occur within a few minutes of receiving payment confirmation. Any delays due to technical issues will be handled with the highest priority.
The Client is responsible for the accuracy of the email address provided and for ensuring they can receive emails from the Seller’s address.

Art. 6 – Consumer’s Right of Withdrawal

The Consumer Client has the right to withdraw from the contract within fourteen (14) days from the date of its conclusion, without giving any reason.
To exercise this right, the Client must send an explicit communication to the Seller (Kelex Digital OÜ) at the contact details provided in the introduction.
Exceptions to the Right of Withdrawal: In accordance with Art. 59, lett. o) of the Italian Consumer Code, the right of withdrawal is excluded for the “supply of digital content on a non-material medium.” Therefore, the Consumer Client acknowledges and expressly agrees to lose their right of withdrawal if the performance (e.g., downloading or activating the Product) has begun with their express agreement before the withdrawal period expires. During the purchase process, explicit acceptance of this condition will be required.

Art. 7 – Return and Refund Policy

Return for Right of Withdrawal (Change of Mind): As detailed in the preceding Art. 6, the law excludes the right of withdrawal for digital content supplied on a non-material medium (such as software licenses sent via email) if performance has begun with the consumer’s express consent. As our Products are delivered immediately, the purchase implies acceptance of the loss of the right of withdrawal. Therefore, it is not possible to make a return for a change of mind after receiving the Product.
Return for Defective or Non-Conforming Product: This policy does not affect the Legal Guarantee of Conformity. The Client has the right to request a return and obtain a replacement or a refund if the received Product is defective, non-functional, or non-conforming (e.g., incorrect, already used, or invalid license key).
Procedure for Return due to a Defect: a. To initiate a return procedure, the Client must contact the Seller’s customer support at the email address support@licenseplanet.com within two months of discovering the defect (or within 8 days for non-consumer clients). b. The request must include the order number and a detailed description of the problem, with clear evidence of the defect attached (e.g., a screenshot of the error message displayed during activation). c. The Seller will verify the report. If the defect is confirmed, the Seller will prioritize the free replacement of the Product. d. If a replacement is not possible, the Seller will issue a full refund of the amount paid.
Refund Conditions and Timing: The refund will be processed within 14 days of confirming the defect and the impossibility of replacement. The credit will be issued using the same payment method the Client used for the purchase.
Non-Consumer Clients (B2B): For Clients who do not fall under the definition of “Consumer Client” (i.e., those acting for purposes related to their entrepreneurial, commercial, craft, or professional activity), the right of withdrawal is not provided. The return of a product is allowed only in cases of defects or non-conformity of the Product, as governed by the Italian Civil Code.

Art. 8 – Legal Guarantee of Conformity

All Products sold on the Site are covered by the legal guarantee of conformity provided by the Italian Consumer Code for Consumer Clients and by the guarantees provided by the Italian Civil Code for non-Consumer Clients.
In the event of a lack of conformity, the Client may use the return procedure described in Art. 7 to have the Product brought into conformity.

Art. 9 – Client’s Obligations

The Client undertakes to provide true and correct data during the purchase process and to keep this data updated.
The Client undertakes to use the purchased Products in accordance with any associated user licenses and not to infringe on the intellectual property rights of the Seller or third parties.

Art. 10 – Limitation of Liability

The Site Operator (LicensePlanet) is solely responsible for technical issues related to the platform’s operation and not for transactions, product quality, warranties, or the right of withdrawal.
The Seller (Kelex Digital OÜ) is solely responsible for the conformity, quality, and legality of the Products sold, as well as for managing all phases of the sales contract, including returns, refunds, and warranties.

Art. 11 – Privacy Policy The Client’s personal data is processed in compliance with Regulation (EU) 2016/679 (GDPR). For more information, please consult the Site’s Privacy Policy, accessible via the link in the page footer.

Art. 12 – Applicable Law and Dispute Resolution

The Contract is governed by Italian law, without prejudice to the mandatory provisions of the Consumer Client’s country of residence.
For any dispute relating to the application, execution, and interpretation of these T&Cs, the competent court shall be that of the Consumer Client’s place of residence or domicile.
The Consumer Client is informed that the European Commission provides a platform for alternative extra-judicial dispute resolution (ODR platform), accessible on the website http://ec.europa.eu/odr.

Art. 13 – Amendments to the Terms and Conditions The Seller reserves the right to amend these T&Cs at any time and without prior notice. The changes will be effective from the date of their publication on the Site and will apply only to sales concluded thereafter. It is the Client’s responsibility to periodically consult the T&Cs to check for any updates.

Contacts

For technical issues related to navigating the LicensePlanet site: support@licenseplanet.com
For questions about orders, products, payments, withdrawal, and warranties, contact the Seller: Kelex Digital OÜ, email: support@licenseplanet.com